Quest Windows Quest Windows

Quest Update (USA)

Plant status for:

Monday 1/24/2022 Open

OT schedules posted outside breakrooms by department for your daily/weekly work schedule. Please ensure you are discussing your work schedule with your manager and reading the posted OT schedule daily.


Glass – Orange
Glazing/Shipping– White
Prep/Fabrication/Panel – Blue
Materials – Green
Maintenance – Black
Assembly – Red
QC/Kitting/Leads – Yellow

All managers and staff will be on site.

If you show up to work without contacting Human Resource and providing proper documentation, you will not be paid for the time on site.

All associates on site must be diligent and follow CDC requirements and abide by all Quest USA policies and procedures.

If you are feeling sick please stay home, let Human Resources know immediately, and contact your healthcare provider.

Do not contact your direct manager, lead or other associates of your condition.  Call the call out line and/or Human Resource ONLY.  Human Resource will call you back, gather information and provide direction if any.

1-888-851-8588 ext; 555

Not Required:

Those associates who have not tested and returned negative results, are quarantined or have not been approved by Human Resource ONLY to return.

We continue to be confident that the policies, procedures and enforcement protocols we have put in place during the pandemic. We will continue to add safety and hygiene practices to the factory as we move forward as new items and new data become available. Our EH&S team and our management team will continue to enforce any and all policies and procedures regarding the pandemic.

COVID Update:

As COVID continues, we must be diligent in our day to day activities and our out of work activities. Internally we have continued our common space fogging with all common spaces completed in December.  We must be diligent with social distancing in the facility as required by internal policy and compartmentalization strategies outlined.

Many of us are now scheduled to receive one of the various COVID-19 vaccines or boosters.  In the event you receive your COVID vaccination, please inform Human Resource ONLY of this.  Periodically you may receive a text direct from Human Resource asking for you to provide vaccination/COVID status.  Please respond as requested as Human Resource uses this confidential information to update policies and procedures regarding COVID.

After the Holiday Shutdown, where a member of the blue vest department tested positive for COVID, multiple associates, staff and managers from across the factory have tested positive.  They all called out appropriately to HR and have been following instructions in regards to staying off campus until cleared through HR and their medical provider.

As of 9/30/2021, the FFCRA Paid Sick and Family Leave tax credits expired. This means that moving forward from that date any time missed by associates who are out to due to any COVID related issues (vaccine, positive case, exposure and quarantine) will NOT be paid. This time, with proper documentation, should be excused and associates can use PTO or apply for Short Term Disability (STD) if eligible to cover the missed income.

On Thursday afternoon 11/4/2021 President Joe Biden announced that all businesses with associate levels greater than 100 will be required to test weekly or vaccinate fully all associates before January 4th 2022.  This was a follow up to his September 9th announcement on the same topic.  On October 11th, Governor Greg Abbott issued Executive Order No. GA-40 that no entity can compel receipt of COVID-19 vaccine by any individual.  At this time there is no decision on what Quest USA will do, however we will continue to promote social distancing, proper PPE onsite and outside of work, sanitize as needed and ask that personal decisions regarding vaccination are pursued.  As discussed above, please inform HR upon vaccination status.

As Governor Greg Abbott announced on March 3rd 2021, Wednesday march 10th the state of Texas ended its government mask mandate and opening Texas to 100%.  As it is strongly encouraged to continue to wear masks, as of Monday June 7th  2021, Quest USA discontinued the use of masks, and gloves inside the facility, on the factory floor and in common areas.  Disposable masks continue to be available for all those that wish to continue to wear them during the work day.  Additionally, those positions that EH&S has deemed unable to socially distance properly may be forced to wear mandatory masks.  Those associates that choose not to follow social distancing established rules will change from optional to required masking.

This does not mean we will stop all factory procedures at this time and we ask that you keep focus on your activities outside of the work place.  Please do your best to follow CDC recommendations, avoid large crowds, wear appropriate PPE when outside the home and when required social distance.  Our Quest USA facility is only as good as the associates in it and we need everyone here when scheduled to meet our goals and customer requirements.  Everyone needs to do their part outside of work to match the work that continues to be done day in and day out by Quest USA.

As a reminder; Quest has implemented a comprehensive series of safety measures to ensure a safe environment for Associates to work.  These include:

  • Approved access only – via written request to General Manager
  • Mandatory Temperature Screening prior to entry daily
  • Optional, but encouraged Face Coverings while on site in common areas (as of 6/7/2021)
  • A comprehensive  Workplace Compartmentalization Strategy
  • COVID-19 Specific Personal Protective Equipment (PPE)
  • Restroom changes including automatic faucets, soap dispensers and foot pulls to avoid handles.
  • Lunchroom Changes
  • Hand washing stations and sanitizing stations added throughout the factory
  • Enhanced Cleaning & Disinfecting Protocols (daily, weekly, monthly) including additional janitorial services
  • Cleaning & Disinfecting upon notification of any associate requiring to test.  This includes all areas in our comprehensive compartmentalization strategy.

We ask that each associate please continue to practice social distancing and good hygiene (cover cough/sneeze, wash hands thoroughly and often, and stay home if sick) at work and outside of work.

We will continue to add safety and hygiene practices to the factory this week and moving forward as new items and new data become available.  We will continue to enforce the distancing rules and compartmentalization to an even greater extent.

Please speak with Human Resource if you have any questions.

If you are feeling sick please stay home, let Human Resources know immediately, and contact your healthcare provider.

Do not contact your manager.  Contact Human Resource only through the call out line on the back of your key card and/or contact a representative of Human Resource directly.

1-888-851-8588 ext; 555

Monitor your health for symptoms of fever, cough, or shortness of breath or any of the current symptoms listed on the CDC website.

Always practice these workplace strategies at home and follow all CDC guidelines or local municipalities rules outside of the workplace.