Quest Windows Quest Windows

Quest Update (USA)

Plant status: OPEN

OT schedules posted outside breakrooms by department for your daily/weekly work schedule. Please ensure you are discussing your work schedule with your manager and reading the posted OT schedule daily.


Glass – Orange
Glazing/Shipping– White
Prep/Fabrication/Panel – Blue
Materials – Green
Maintenance – Black
Assembly – Red
QC – Purple

Kitting/Leads – Yellow

All managers and staff will be on site.

If you show up to work without contacting Human Resource and providing proper documentation, you will not be paid for the time on site.

All associates on site must be diligent and follow CDC requirements and abide by all Quest USA policies and procedures.

If you are feeling sick please stay home, let Human Resources know immediately, and contact your healthcare provider.

Do not contact your direct manager, lead or other associates of your condition.  Call the call out line and/or Human Resource ONLY.  Human Resource will call you back, gather information and provide direction if any.

1-888-851-8588 ext; 555

Not Required:

Those associates who have not tested and returned negative results, are quarantined or have not been approved by Human Resource ONLY to return.

We continue to be confident that the policies, procedures and enforcement protocols we have put in place during the pandemic. We will continue to add safety and hygiene practices to the factory as we move forward as new items and new data become available. Our EH&S team and our management team will continue to enforce any and all policies and procedures regarding the pandemic.

COVID Update:

As COVID becomes endemic, we must be diligent in our day to day activities and our out of work activities. Internally we have continued our common space fogging with all common spaces as needed.  We must be diligent with social distancing in the facility as required by internal policy and compartmentalization strategies outlined.

As of 9/30/2021, the FFCRA Paid Sick and Family Leave tax credits expired. This means that moving forward from that date any time missed by associates who are out to due to any COVID related issues (vaccine, positive case, exposure and quarantine) will NOT be paid. This time, with proper documentation, should be excused and associates can use PTO or apply for Short Term Disability (STD) if eligible to cover the missed income.

On 1/25/2022 The Biden administration said it is withdrawing its vaccine-or-test mandate for businesses with at least 100 employees after the Supreme Court earlier in the same month blocked the requirement from being enforced, ruling that it was a federal overreach.  Per OSHA, they are withdrawing the vaccination and testing emergency temporary standard (ETS) issued on November 5th 2021 effective January 26th 2022.  At this time we will continue to promote social distancing, proper PPE onsite and outside of work, sanitize as needed and ask that personal decisions regarding vaccination are pursued.  As discussed above, please inform HR upon vaccination status for our confidential records.

Governor Greg Abbott announced that on March 10th 2021, the state of Texas ended its government mask mandate and opened Texas to 100%.  As it is strongly encouraged to continue to wear masks, as of June 7th  2021, Quest USA discontinued the use of mandatory masks (and gloves) inside the facility, on the factory floor and in common areas.  Disposable masks continue to be available for all those that wish to continue to wear them during the work day.  Additionally, those positions that EH&S has deemed unable to socially distance properly may be forced to wear mandatory masks.  Those associates that choose not to follow social distancing established rules will change from optional to required masking.

All of the items listed above, does not mean we will stop all factory procedures at this time and we ask that you keep focus on your activities outside of the work place.  Please do your best to follow CDC recommendations, avoid large crowds outside of work, wear appropriate PPE when outside the home and when required social distance.  Our Quest USA facility is only as good as the associates in it and we need everyone here when scheduled to meet our goals and customer requirements.  Everyone needs to do their part outside of work to match the work that continues to be done day in and day out by Quest USA.

As a reminder; Quest has implemented a comprehensive series of safety measures to ensure a safe environment for Associates to work.  These include:

  • Approved access only – via written request to General Manager
  • Mandatory Temperature Screening prior to entry daily
  • Optional, but encouraged Face Coverings while on site in common areas (as of 6/7/2021)
  • A comprehensive  Workplace Compartmentalization Strategy
  • COVID-19 Specific Personal Protective Equipment (PPE)
  • Restroom changes including automatic faucets, soap dispensers and foot pulls to avoid handles.
  • Lunchroom Changes
  • Hand washing stations and sanitizing stations added throughout the factory
  • Enhanced Cleaning & Disinfecting Protocols (daily, weekly, monthly) including additional janitorial services
  • Cleaning & Disinfecting upon notification of any associate requiring to test.  This includes all areas in our comprehensive compartmentalization strategy.

We ask that each associate please continue to practice social distancing and good hygiene (cover cough/sneeze, wash hands thoroughly and often, and stay home if sick) at work and outside of work.

We will continue to add safety and hygiene practices to the factory this week and moving forward as new items and new data become available.  We will continue to enforce the distancing rules and compartmentalization to an even greater extent.

Please speak with Human Resource if you have any questions or concerns.

If you are feeling sick please stay home, let Human Resources know immediately, and contact your healthcare provider.

Do not contact your manager.  Contact Human Resource only through the call out line on the back of your key card and/or contact a representative of Human Resource directly.

1-888-851-8588 ext; 555

Monitor your health for symptoms of fever, cough, or shortness of breath or any of the current symptoms listed on the CDC website.

Always practice these workplace strategies at home and follow all CDC guidelines or local municipalities rules outside of the workplace.