Quest Windows Quest Windows

Quest Update (USA)

Plant status for Thursday 4/15/2021 – OPEN

OT schedules posted outside breakrooms by department for your daily/weekly work schedule. Please ensure you are discussing with your manager and reading the posted OT schedule


Glass – Orange
Glazing/Shipping/QC – White
Prep/Fabrication/Panel – Blue
Materials – Green
Maintenance – Black
Assembly – Red
Yellow vest associates assigned to those departments will be working.

All managers and required essential staff will be on site.

If you show up to work without contacting Human Resource and providing proper documentation, you will not be paid for the time on site.

All associates on site must be diligent and abide by all CDC requirements and all Quest USA policies and procedures.

Vests, Gloves and Masks are required for all associates and masks must be worn over mouth and nose.

If you are feeling sick please stay home, let Human Resources know immediately, and contact your healthcare provider. Do not contact your direct manager, lead or other associates of your condition.  Call the call out line and/or Human Resource only.  Human Resource will call you back, gather information and provide direction if any.

1-888-851-8588 ext; 555

Not Required:

Those associates who have not tested and returned results, are quarantined or have not been approved through Human Resource.

We continue to be confident that the policies, procedures and enforcement protocols we have put in place during the pandemic; including our monthly safety protocols of full facility sanitizing, will continue to allow this factory to operate as scheduled. We will continue to add safety and hygiene practices to the factory as we move forward as new items and new data become available. Our EH&S team and our management team will continue to enforce any and all policies and procedures regarding the pandemic.  Our Monthly Sanitizing was conducted last Saturday January the 27th.  As always the team from Ohio comes on site and cleans every piece of equipment, sanitizes all areas and fogs the facility to help with the spread of the virus.

COVID Update:

Many of us are now scheduled to receive one of the COVID-19 vaccines.  Please be aware this time is not paid and you will have to schedule this time as PTO through the proper procedure.

As Governor Greg Abbott announced on March 3rd, Wednesday march 10th the state of Texas will be ending its government mask mandate and opening Texas to 100%.  As it is strongly encouraged to continue to wear masks, Quest USA will continue until further notice.  “Businesses want to impose their own capacity restrictions or implement other safety protocols, they have the right to do so and can operate their business as they want to at this time…” – Gov. Abbott

COVID cases in the Dallas Fort Worth area and Texas slowly declining.  This does not mean we will let up on in factory procedures or ask that you keep focus on your activities outside of the work place.  Please do your best to follow CDC recommendations, avoid large crowds, wear appropriate PPE when outside the home and when required social distance.  Our Quest facility is only as good as the associates in it and we need everyone here when scheduled to meet our goals.  Everyone needs to do their part outside of work to match the work that continues to be done day in and day out by Quest.

Over the weekend we had an associate who tested and received results of a positive COVID test.  This associate worked in the blue department and no longer works for Quest USA.  All internal COVID protocol was followed, the area with this associate worked was cleaned and sanitized after notification of a positive result.

As a reminder; Quest has implemented a comprehensive series of safety measures to ensure a safe environment for Associates to work.  These include:

  • Approved access only
  • Mandatory Temperature Screening prior to entry
  • Mandatory Face Coverings while on site in common areas – covers nose and mouth
  • A comprehensive  Workplace Compartmentalization Strategy
  • COVID-19 Specific Personal Protective Equipment (PPE)
  • Restroom changes including automatic faucets, soap dispensers and foot pulls to avoid handles.
  • Lunchroom/Vending Changes
  • Hand washing stations and sanitizing stations added throughout the factory
  • Enhanced Cleaning & Disinfecting Protocols (daily, weekly, monthly) including additional janitorial services
  • Cleaning & Disinfecting upon notification of any associate requiring to test.  This includes all areas in our comprehensive compartmentalization strategy.

We ask that each associate please continue to practice social distancing and good hygiene (cover cough/sneeze, wash hands thoroughly and often, and stay home if sick) at work and outside of work.

We will continue to add safety and hygiene practices to the factory this week and moving forward as new items and new data become available.  We will continue to enforce the distancing rules, PPE rules and compartmentalization to an even greater extent.

Please speak with Human Resource or a member of management if you have any questions.

If you are feeling sick please stay home, let Human Resources know immediately, and contact your healthcare provider.

Do not contact your manager.  Contact Human Resource through the call out line on the back of your key card and/or contact a representative of Human Resource directly.

1-888-851-8588 ext; 555

Monitor your health for symptoms of fever, cough, or shortness of breath or any of the current symptoms listed on the CDC website.

Always practice these workplace strategies at home and follow all CDC guidelines or local municipalities rules outside of the workplace.